Refund Policy

Last updated: 28 July 2026 · Draft — review before publishing

Noch offen — vor dem ersten Verkauf klären
Zwei Dinge fehlen in diesem Dokument und müssen ersetzt werden, bevor die Seite beworben oder etwas verkauft wird:

1. Postanschrift. Nach österreichischem ECG §5 und DSGVO Art. 13 muss ein identifizierbarer Verantwortlicher mit Straße, PLZ und Ort genannt sein. Eine bloße E-Mail-Adresse genügt nicht.

2. Gewerbeanmeldung. Der regelmäßige Verkauf von Trainingsplänen und Coaching gilt in Österreich in der Regel als gewerbliche Tätigkeit. Das ist keine Rechtsberatung — kläre mit der WKO oder einer Steuerberatung, welche Gewerbeberechtigung du brauchst, bevor du den ersten Verkauf tätigst.

1. The short version

We offer a 14-day refund on coaching that has not yet been delivered. Ask and you will get it — we would rather refund you than have you follow a plan you do not believe in. Email info@gergogains.com with your order number.

2. The EU 14-day withdrawal right applies in full

As an EU consumer you have 14 days to withdraw from a distance purchase. For digital content delivered immediately, that right can be waived — but only where the buyer expressly consents to instant delivery and acknowledges losing the right.

That waiver does not apply here. Your plan is prepared and emailed within 24 hours by a person, so delivery is not immediate and nothing is waived. You keep the full 14 days. If you change your mind before the plan arrives, you get everything back, no questions.

3. The Plan — $19

Emailed within 24 hours of payment. Full refund on request within 14 days. If something is broken — the file will not open, the plan does not match the inputs you gave — say so and we will fix it or refund you in full.

4. The Blueprint — $99 and The Commission — $249

These include human coaching, so refunds are pro-rated against what has been delivered:

Before your first call and before any hand-tuned material is sent: full refund, no questions.
After the first call: refund of the undelivered portion, calculated against the sessions and reviews remaining.
After the programme is substantially delivered: no refund, but tell us what went wrong — we will try to make it right.

5. What is not refundable

Coaching sessions you missed without at least 24 hours' notice.
Dissatisfaction with your own results where the plan was followed inconsistently — training outcomes are not something we can guarantee (see Terms, section 4).
Requests made more than 14 days after purchase.

6. How to request one

Email info@gergogains.com from the address you ordered with.
Include your Lemon Squeezy order number and a sentence on what went wrong.
We reply within 2 business days.
Approved refunds are issued by Lemon Squeezy to your original payment method and typically appear within 5–10 business days depending on your bank.

7. Chargebacks

Please contact us before raising a chargeback with your bank. A chargeback costs us a fee and takes months to resolve, whereas an email usually takes a day.